Frequently Asked Questions
Everything you need to know about your Q Evon experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that custom-made or engraved pieces are final sale.
Are your jewelry pieces ethically sourced?
Yes, Q Evon is committed to sustainability. We use recycled precious metals and ethically sourced gemstones from trusted suppliers who adhere to fair labor practices.
How should I care for my Q Evon jewelry?
To maintain the brilliance of your pieces, avoid contact with harsh chemicals, perfumes, and lotions. Clean gently with a soft polishing cloth and store in a cool, dry place.
Do you offer a warranty on your products?
We provide a one-year manufacturer's warranty that covers any defects in materials or craftsmanship. This does not cover normal wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Affirm.